Refund policy

At Blastoys, every toy is hand-picked and play-tested by real families before it earns a place on our shelves. We want you and your little ones to love what arrives — but if something isn't quite right, we've made returns simple.

30-Day Returns

You have 30 days from the day your order is delivered to request a return for an unwanted item. Just get in touch at hello@blastoys.uk and we'll guide you through it.

Eligibility & Condition

To be eligible for a refund, items must be returned within 30 days of delivery, unused and in the same condition you received them, in their original packaging with any tags/seals/shrink-wrap intact, and accompanied by proof of purchase (your order number is perfect). Toys that have been opened, played with, or are missing parts/packaging may be refused or subject to a reduced refund, except where the item is faulty.

How to Return an Item

  1. Email hello@blastoys.uk with your order number and the item(s) you'd like to return.
  2. We'll reply with a return authorisation and the return address.
  3. Pack the item securely and post it back to us.
  4. Once we've received and inspected it, we'll process your refund.

We recommend a tracked postal service and keeping your proof of postage — we can't be responsible for returns lost in transit.

Who Pays for Return Postage

  • Change-of-mind returns: return postage is covered by you, the customer.
  • Damaged, faulty, or incorrectly sent items: Blastoys covers all return postage. Contact us first and we'll arrange the cheapest, easiest option.

Refund Timing

Once your return is received and inspected, we'll email to confirm approval. Approved refunds are issued to your original payment method within 3–5 business days.

Damaged or Faulty Items (Your Legal Rights)

Nothing here affects your statutory rights. Under the UK Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If an item is faulty or damaged on arrival you have the right to a repair, replacement, or refund; report a fault within 30 days of delivery for a full refund. Email hello@blastoys.uk, ideally with a photo.

Non-Returnable Items

For hygiene, safety, and licensing reasons, the following can't be returned unless faulty: items with broken hygiene seals or opened packaging where the seal indicates non-returnable; personalised or made-to-order items; gift cards; sale or clearance items marked "final sale" (this does not affect faulty-item rights).

Your 14-Day Right to Cancel

UK consumers buying online may cancel within 14 days of receiving the order, for any reason. Email hello@blastoys.uk; you then have a further 14 days to return the goods. We'll refund the full order value including standard outbound delivery within 14 days of receiving the goods back (or proof of postage). Return postage for cancellations is your responsibility unless the item is faulty.

Questions? hello@blastoys.uk.